Remote Cruise Line CSR

Are you ready to set sail on an exciting new work from home adventure? If you’re looking for a flexible, work-from-home place to provide customer service, sign up to provide customer service support for a leading cruise line using the Arise® Platform.

When you register via the Arise® Platform, you can look through client programs that have service intervals seven days a week, giving you the choice of enterprise clients to service, choosing intervals that suit your life — all from the comfort of your home. That’s right: No commute and no fixed hours!

What to expect:

Service Partners can expect to participate in the following activities:

• Serve on the front lines of the guest and travel agent partners' experience
• Interact with guests and travel agent partners via phone, focusing on questions related to cruising, destinations, ship amenities, and many other pre-cruise related items
• Provide consistent, high-quality support to all guests and travel agent partners
• Research, navigate, and locate answers to guests and travel agent partners questions and concerns
• Leverage cruise line’s website, internal web-based knowledge service, system tools, and other resources to independently respond to inquiries
• Document all calls, detailed resolution, and follow-up to actions

What it takes to succeed:

Must-have qualities and capabilities:

• Provide friendly, knowledgeable, eloquent customer support
• Ability to interact with customers through strong written and verbal communication skills
• Display deep customer empathy
• Proficient typing skills to handle numerous chats at a time, quickly and efficiently
• Outstanding problem-solving skills
• Ability to provide knowledgeable, friendly, and eloquent customer service
• Understanding how to navigate and efficiently use tools

Skills necessary:

This remote work opportunity is for anyone who is ready to invest in themselves and work hard! Customer service skills, empathy, and motivation are excellent foundations for the work.

In order to service a client through the Arise® Platform, you must pass a series of assessments and successfully complete a virtual certification course specific to the client requirements for the program you have selected.

Certification courses can be as short as a few days or can last up to six weeks, and may include live instruction and/or self-paced work, depending on the complexity of the client program.

What you'll be doing:

Providing great customer service calls for a Major Cruise Line client. Help customers plan dream vacations, fill them in on special opportunities on cruises they are interested in, and resolve issues and challenges with empathy.

Take advantage of this unique opportunity to interact with guests and travel agent partners via phone. You’ll help customers with questions related to cruising, destinations, ship amenities, and other pre-cruise related travel inquiries. You can work from home the entire time!