Customer Service & Claims Professional
Join our dedicated Customer Service and Claims teams at The Cigna Group, and our divisions, Cigna Healthcare and Evernorth Health Services. Here you can make a lasting impact in the lives of our 178 million customers worldwide.
Evernorth Health Services employees listen with care and empathy to answer customers' questions related to pharmacy and benefits management. Cigna Healthcare employees problem solve and aid customers seeking guidance on Commercial medical, dental, vision, and behavioral health plans, as well as Medicare and Individuals and Families Plans. With extensive hands-on training and opportunities for growth, you can build a valuable skillset for a rewarding long-term career here.
Key Focus Areas:
Customer Service Representatives
Customer Service Representatives, handle inquiries about patient medications and benefit offerings, while providing the necessary tools for customers to manage their healthcare effectively. They play a crucial role in empowering customers to take control of their own healthcare and ultimately support them in living healthier lives.
Claims Representatives
Claims team members ensure customers’ medical claims are processed accurately and effectively. They work in a routine environment reviewing claims submissions from healthcare professionals, customers, and clients for reimbursement of services provided. By providing timely assistance, team members contribute to helping customers maintain their health, well-being, and sense of security.
Provider Services Representatives
Provider Services Representatives are responsible for resolving issues and answering questions from medical professionals and healthcare facilities regarding benefits and eligibility, billing and claims, clinical authorizations, and explanation of payments.
Inside Sales Representatives
Inside Sales frontline team members help patients understand their plan benefits and options, as well as highlight the benefits of using our home delivery services. This may include providing medication pricing and converting prescription medications from retail pharmacies to our home delivery pharmacy.