Customer Service Specialist (Advisor II - AUS)

The Advisor II, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of non-routine problems regarding client's product or services.

Who are we?

We are a Global Leader in Customer Service Excellence and provide customer service on behalf of our clients. We work behind the scenes operation representing many of the brands and organisations you know and love! We strongly believe in investing in the future and in promoting from within. As a part of our team, you will have access to career pathways and ongoing development - putting you first and giving you tools for success! We pride ourselves on a culture rich in diversity, openness, and integrity.

About the Role

As a Customer Service Specialist, you will be representing a new client as the frontline of the business. On top of being established within a brand-new team, you will be tasked with resolving general and complex customer enquiries, handling outbound campaigns, and providing advice while demonstrating the highest level of customer service.

Key Role Details

• Hourly rate of $25.31 - $26.18 + Super + Incentives

• Operational Hours: National Service Delivery 7:00am – 7:00pm (Monday – Friday)

• Full-time and Part-time roles available – PT roles must be available to attend a FT initial 4-week training

• Location: Work from Home!

• Initial equipment collection required

• Successful applicants must be able to collect IT equipment from: Adelaide, Albury, Brisbane, Canberra, Dandenong, Geelong, Gosford, Hobart, Melbourne Newcastle, Sydney, Townsville and Wollongong.

Who are you?

• Must be an Australian Citizen and at least 18 years of age

• Must have minimum 25Mbps download and 5Mbps upload for home office

• Passionate about customer service

• Eager to work towards goals and targets

• Confident and capable in using computers and systems

• Existing experience within a contact centre environment – highly desirable!

• Exceptional communication and interpersonal skills

What’s in it for you?

• A diverse and inclusive work environment

• Full time paid training

• Development and career progression opportunities

• Structured support system to help you thrive from a home work environment

• Concentrix calendar events

• Rotating roster – No weekend work!

If you are excited to take on a new challenge and be part of a brand-new team that will help create game-changing journeys for employees and customers, APPLY NOW!

*Applicants must pass a police check and other pre-employment checks*