Bilingual Spanish Call Center CSR

About Conduent:

Conduent delivers mission-critical services and solutions for Fortune 100 companies and governments, supporting millions of people worldwide. Join our team to thrive in a collaborative culture that values individuality and innovation.

What We Offer:

• Pay Rate: $17.00/hour (bi-weekly pay).
• Paid Training: 5–6 weeks, Monday–Friday, 8:00 AM–5:00 PM.
• Equipment Provided: All necessary tools to succeed in your role.
• Benefits: Full benefits package starting on day one, including health insurance, retirement plans, and employee discounts.
• Growth Opportunities: Career advancement within a supportive environment.

About the Role:

As a Bilingual Spanish Customer Service Representative, you’ll assist NJ Family Care beneficiaries and community organizations by providing accurate information and support over the phone. You’ll ensure positive customer interactions by leveraging your empathy, problem-solving skills, and program knowledge.

Key Responsibilities:

• Serve as the first point of contact for inquiries about NJ Family Care.
• Provide clear, accurate information on program policies and guidelines.
• Document enrollment requests, complaints, and grievances.
• Input application and enrollment details into web-based systems.
• Maintain a thorough understanding of NJ Family Care rules and policies.

Schedule:

• Training: Monday–Friday, 8:00 AM–5:00 PM (5–6 weeks).
• Shifts: Monday and Thursday (8:00 AM–8:00 PM), Tuesday–Friday (8:00 AM–5:00 PM).

What We’re Looking For:

• High school diploma or GED.
• Basic understanding of call center environments and customer service processes.
• Excellent communication and problem-solving skills.
• Ability to work effectively with diverse populations.
• Must pass a background check and drug screening.

States Not Eligible for This Role:

Applicants must reside outside of AK, CA, HI, MA, IL, MT, NY, Puerto Rico, or specific metro areas (e.g., Minneapolis, NYC, Portland, Montgomery County, Seattle, Washington DC).