Remote Call Center Agent
$12 - $17 per hour
Liveops is seeking work-from-home, Independent Contractor Agents (ICAs) to provide remote customer service support to our portfolio of clients. This portfolio is a collection of well-known brands spanning Retail, Healthcare, Insurance, Energy and Tax Software. Liveops platform shows you the way to meaningfully support client’s customers, as you build a small business you care about & achieve the dream of true work-life balance.
As an Independent Contract Agent (ICA) you’re your own boss and you:
- Have the freedom, flexibility & autonomy to choose when and to whom you provide support services
- Set your own schedule
- Work remotely/from your home
ICA’s remotely handle inbound/outbound customer service calls. During which they assess the customer’s needs and creatively solve problems providing sound solutions.
ICA Requirements:
- Minimum 1 year phone based, customer support experience
- Computer skills. ICAs have the ability to:
- navigate multiple systems, programs & windows
- simultaneously document call notes & customer interactions
- build upon current tech skill set when required
- Strong customer service and written skills
- Patience & empathy
- Fluent in spoken and written English
Earning Potential:
Client opportunities offer varying pay structures, based on productive time spent assisting customers while on the phone and may offer performance-based pay and/or other incentives. Actual earnings vary depending on client opportunity chosen and support required. Hourly equivalent earnings may range from $12-$17.
ICAs are self-employed 1099 Independent Contractors. As such, ICAs are responsible for paying their own taxes and expenses.
Hours:
ICAs choose their own schedule by self-scheduling 30-minute blocks of time, during which they commit to handle call volume & provide customer support.
Computer Requirements:
Please review the Liveops basic technology requirements by clicking here
- Some clients may require additional security measures, technology & equipment beyond basic requirements
- A PC is required. Macs or Chromebooks are not currently supported