Customer Care & Operations Professional

Customer care is a key driver for MetLife's success and transformation. As the voices and faces that represent MetLife, you'll be surrounded by colleagues that deliver a differentiated customer experience through high-touch interactions grounded in trust and empathy that reflects our passion for people.

Caring for customers, every step of the way.

We start each workday with a singular, united purpose: to help our customers and each other create a confident future every step of the way. When you join MetLife in a service role, you're joining a group of relational problem solvers who strive to make things easier for our customers and to always do right by them. Everything you do here will be built on trust, support, and empathy. It's what makes us the best at what we do, it pushes the boundaries of what's possible, and it helps those who work here thrive.

Endless Opportunities

MetLife is a large and diverse enterprise, with vast opportunities to grow within a service role or beyond. Leadership prioritizes your learning and development, so the product knowledge and customer service experience you gain as well as the relationships you build set you up for a long and meaningful career.

Always Supported

With our extensive product portfolio, it takes a team to deliver for our customers. And when challenges arise, it's all-hands-on-deck. There are no lone rangers here. This united effort creates deep friendships, so you'll be part of a team where people genuinely care for and enjoy each other.

Your Voice Matters

Our service team members are empathetic listeners and trusted partners who anticipate customer needs. And as their advisor and advocate, you know your customers best. We value and welcome your feedback on their experiences so we can regularly make enhancements so you can continue to deliver exceptional customer care.