Seasonal Customer Service Representative (Bilingual: Spanish and English)
Join Concentrix as a Seasonal Customer Service Representative and work from the comfort of your home, providing support to customers via calls and online interactions. You’ll assist with resolving routine questions, troubleshooting basic technical issues, and ensuring a positive customer experience in both Spanish and English. This is a great opportunity to join a forward-thinking company known for its inclusive culture and career growth opportunities.
What You’ll Do:
- Provide inbound customer support following a call flow guide in the customer’s preferred language.
- Assist with resolving basic technical issues and track information in databases.
- Offer additional products or services as needed.
- Deliver exceptional customer experiences with professionalism and empathy.
What You’ll Need:
- Fluency in both Spanish and English (spoken and written).
- At least 1 year of customer service experience.
- A quiet, distraction-free home workspace.
- High school diploma or GED.
- Strong multitasking, computer navigation, and eagerness to learn new technologies.
Personal desktop or laptop meeting the following specs:
- Operating System: Windows 10+
- RAM: 8GB or higher
- Processor: Intel i5/AMD Ryzen 5 or higher
- Internet: Hardwired connection with at least 10 Mbps download/3 Mbps upload speeds.
What’s in It for You:
- Competitive pay ($15–$20 per hour) and paid training.
- Performance-based incentives and referral bonuses.
- Health and wellness programs.
- Opportunities for mentorship and career growth—80% of managers are promoted from within.
- Inclusive culture with diversity and community-focused initiatives.
Why Concentrix?
Concentrix values its employees and their development, offering a people-first culture recognized with numerous awards. With access to training, mentorship, and growth opportunities, this role is your chance to make a meaningful impact while advancing your career.
Ready to join the team? Apply today and become part of the Concentrix community of 440,000+ game-changers worldwide.