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Customer Service Representative

$15 per hour

INACTIVE

As part of Team Alorica, you'll help our clients by addressing their customers' concerns, providing support, and resolving issues.

Responsibilities

  • Assist customers with issues and concerns they are experiencing during the use of the product and/or service

  • Document call-related information for auditing and reporting purposes

  • Maintain and update customer information as necessary

  • Upsell current customers on new or enhanced services

Qualifications

  • High school diploma or GED

  • Customer service experience is a plus

  • Strong computer navigational skills

  • Familiarity with Microsoft Office applications (Word, Excel)

  • Excellent oral and written communication skills

  • Exceptional listening/comprehension skills

  • Professional and courteous

  • Customer oriented

Work Environment

  • Ongoing usage of phone and computer systems

  • Your Work At Home environment must be in a private residence, located at the address listed on your personnel file.

  • Alorica will provide the equipment you need to conduct your work which may include a webcam.

  • You will need to provide an Internet/Broadband Internet Connection – DSL or Cable only. No Satellite, Dial-up or Wireless Internet connections.

  • Your workstation must be connected directly to the Internet with proof that your ISP meets a minimum download speed of 10 Mbps and minimum upload speed of 3 Mbps.

Physical Demands

  • Constant sedentary work

Benefits

  • Health, dental, and vision coverage/HSA

  • PTO

  • Paid holidays and sick time

  • Optional daily pay or weekly pay

  • 401K retirement plan

  • Leadership programs

  • Paid training and tuition reimbursement

  • Employee discounts program including but not limited to groceries, travel, insurance, phone plans, health and wellness, and pet supplies

  • Employee assistance program

  • Additional voluntary benefits

INACTIVE