Customer Service Representative

As part of Team Alorica, you'll help our clients by addressing their customers' concerns, providing support, and resolving issues.

Responsibilities

• Assist customers with issues and concerns they are experiencing during the use of the product and/or service

• Document call-related information for auditing and reporting purposes

• Maintain and update customer information as necessary

• Upsell current customers on new or enhanced services

Qualifications

• High school diploma or GED

• Customer service experience is a plus

• Strong computer navigational skills

• Familiarity with Microsoft Office applications (Word, Excel)

• Excellent oral and written communication skills

• Exceptional listening/comprehension skills

• Professional and courteous

• Customer oriented

Work Environment

• Ongoing usage of phone and computer systems

• Your Work At Home environment must be in a private residence, located at the address listed on your personnel file.

• Alorica will provide the equipment you need to conduct your work which may include a webcam.

• You will need to provide an Internet/Broadband Internet Connection – DSL or Cable only. No Satellite, Dial-up or Wireless Internet connections.

• Your workstation must be connected directly to the Internet with proof that your ISP meets a minimum download speed of 10 Mbps and minimum upload speed of 3 Mbps.

Physical Demands

• Constant sedentary work

Benefits

• Health, dental, and vision coverage/HSA

• PTO

• Paid holidays and sick time

• Optional daily pay or weekly pay

• 401K retirement plan

• Leadership programs

• Paid training and tuition reimbursement

• Employee discounts program including but not limited to groceries, travel, insurance, phone plans, health and wellness, and pet supplies

• Employee assistance program

• Additional voluntary benefits