QuickBooks Live Bookkeeping Sr Associate

At Intuit, our mission is to power prosperity around the world. As a QuickBooks Live Bookkeeping Sr Associate you are the center of that mission, providing professional bookkeeping, payroll and tax guidance to our QuickBooks Live small business owners. Your live guidance helps small business owners to self-manage their books and instills trust & confidence, all while using state of the art tools and technology.

Qualifications

• Customer service experience
• 1-3 years of bookkeeping and/or accounting experience
• Minimum 1 year of QuickBooks Online experience
• QuickBooks Online Pro Certification required
• CPB is preferred, not required
• Strong attention to detail and ability to manage multiple tasks
• Strong written and verbal communication skills
• Proficient with technology; strong knowledge of computer software and ability to learn technology quickly
• Dedicated high-speed internet connection (DSL, cable, or fiber)
• Ability to work in a fast-paced virtual environment with minimal supervision
• Critical thinking, problem solving, flexibility, and determination
• Willingness to learn and support new products and services

Responsibilities

• Provide complex bookkeeping guidance to QuickBooks Online small business owners via video and audio tools in a way that is professional, friendly, and reassuring
• Create high-quality customer interactions and experiences that instill confidence using deep customer empathy, and your deep knowledge and expertise in the customer-facing role
• Guide small business owners on best practices and optimal utilization of the QuickBooks Online platform
• Review information input by small business owners for accuracy and provide insights on their data
• Research regulations to support guidance

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is New York $21.50 - $29.50, Colorado $21.00 - $28.00, Bay Area California $21.50 - 29.50, Southern California $21.50 - 29.50, Washington $21.50 - $29.50, Washington D.C. $21.00 - $28.00. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.